{"id":14178,"date":"2017-04-19T16:31:17","date_gmt":"2017-04-19T16:31:17","guid":{"rendered":"https:\/\/maisonduhamac.com\/faq\/"},"modified":"2023-06-06T09:25:04","modified_gmt":"2023-06-06T13:25:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/maisonduhamac.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\t
Below you will find answers to the most frequently asked questions about our products and services. If you can not find the answer to your questions, do not hesitate to contact us. We will be pleased to answer you as soon as possible.<\/h5>\n\t

ABOUT OUR PRODUCTS<\/h4>\n\t\t\tWhere do your products come from?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Our hammocks are authentically and equitably made in Latin America (Brazil, Mexico, Colombia, etc.) by craftsmen and according to our standards and specifications. A hammock from Latin America is synonymous with comfort, quality and durability.<\/p>\n

The Maison du Hamac has been working for decades with the same suppliers and has forged close ties with the main players in the business. We only sell our exclusive brands without intermediaries and do not resell the hammocks of another retailer. Our accessories, they are developed and made to measure in Quebec. We are the only ones to offer you top quality accessories made right here, which in no way compare to the lower quality accessories sourced from Asia.<\/p>\n

Our hammock accessories are also sourced from Latin America and from our Canadian suppliers.<\/p>\n\t\t\tWhat is your product warranty?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

The House of the hammock guarantees its products to 100% against all manufacturing defects and offers you a 1 year limited warranty, unless otherwise indicated, depending on the date of purchase.<\/p>\n\t\t\tAre your hammocks fairtrade?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

YES! La Maison du Hamac aims to improve the living conditions of artisans and their community by respecting the following principles:<\/p>\n

– Pay fair prices to craftsmen, develop long-term relationships and avoid intermediaries;<\/p>\n

– Ensure that manufacturers always hire adult workers and provide them with a living wage;<\/p>\n

– Ensure the implementation of safety directives in the workplace;<\/p>\n

– Create job opportunities in Quebec and encourage local suppliers by buying hammock accessories.<\/p>\n\t\t\tWe can find less costly hammocks on the Internet, why?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

There is a proverb that says, “I am not rich enough to buy cheap”. If we buy cheap, we will have to replace the item quickly.<\/p>\n

A low price is never a guarantee of quality, especially when it comes to trusting a hammock meant to support you and your family. An authentic hammock, just like a product protected by an appellation such as a fine wine, can not be done anywhere and anyhow; a Brazilian, Mexican or Colombian style hammock is always but an authentic hammock. These dubious quality imitations sold online are made in Asia to save money but often at the expense of quality of our hammocks. We are a store that has been established for more than a quarter of a century. By buying at La Maison du Hamac, you are sure to get a reasonably priced hammock with unsurpassed quality, advice and after-sales service<\/p>\n\t\t\tCan I choose the colour of my hammock?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Our Brazilian and Colombian hammocks are made according to traditional patterns and the same goes for the colours are the same; all you need to do is chose your palette. Our Mexican hammocks (made of net and the fruit of a collective work) are handmade by artisans use inspitation as their only guide. Each hammock is a unique and an original work of art. At la Maison du Hamac , we\u00a0 try to classify the hammocks according to the dominant colors and themes. It should be noted that the hammock may have sequences of colors different from those shown in the photos. If in doubt, you can contact us to share your tastes and preferences. We will try to find you the hammock that would match the maximum possible colour choices.<\/p>\n\t\t\tCan I have my colour of choice in other sizes?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Yes, this can be done for most of our woven hammocks. At La Maison du Hamac, you can also choose a hammock matching hammock chair of the same colours!<\/p>\n\t\t\tWhich hammocks are the most comfortable? <\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Without a doubt, a hammock made from natural fibers like cotton offers a comfort level much higher than other fabrics. However, hammocks made of synthetic fibers are more resistant to weight and weather wear.<\/p>\n\t\t\tIs it better a hammock with wooden bars or without?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

The hammock with wooden bars is the result of a modification made to the traditional hammock. As some lay horizontally in a hammock, they thought to provide the hammock spreaders. This alters the balance of the hammock. However, this type of hammock is aesthetic and it dries faster. The hammocks without sticks are more comfortable with a perfect balance and are more suitable for families with children. We have a solution for those who want to live the best of both; removable sticks can be added to most of our woven hammocks. You will decide then according to what best caters to your needs or desires. A brilliant idea exclusive to La Maison du Hamac!<\/p>\n\t\t\tAre there hammocks that are weatherproof?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

It is advisable not to leave the hammock outside. The hammock made of synthetic fibers can still be left outside longer. In any case, it is better to protect your hammock against direct sunlight, moisture and rot. <\/p>\n\t\t\tHow much weight can a hammock stand? <\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

This depends on the category of hammock chosen. It can vary from 81 kg (180 lb) to 272 kg (600 lb). However, all our hammocks were tested with a weight load higher than what is indicated. Technical sheets accompany each hammock to help you.<\/p>\n\t\t\tAre your hammocks “tippy”?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

No. All our woven or mesh hammocks have a perfect balance. Only hammocks with sticks at the ends, though comfortable and encompassing, may have a slightly higher tendency to “tip”. How should I maintain my hammock? Avoid prolonged exposure to sun or rain and keep it dry. In addition, a fabric protector can be applied to the hammock. Watch out for rodents and small animals. Consult our practical guide on this subject.<\/p>\n\t\t\tHow should I maintain my hammock frame?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

The metal frames are treated against bad weather. However, it is best to store them during the winter. To facilitate assembly and disassembly, we advise you to undo the stand at the end of the summer and to clean the outer surface of the parts with a cloth and a mild detergent and dry them. Avoid strong and abrasive cleaners. To preserve the finish, apply some car wax and rub with a chamois cloth. Lubricate the fitting parts with industrial lubricant spray and remove the excess with an absorbent cloth. Wooden sands require more maintenance. It is important to store them at the end of summer and to apply a waterproof stain for wood that not only enhances the wood’s appearance, but also protects it from moisture and UV rays.<\/p>\n\t\t\tHow does one install a hammock?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

The logic of installing a hammock is based on two interrelated factors: the distance between the two anchor points and the height of these from the ground. To make it simpler, a hammock should show a\u00a0 slight curve. The lowest point, in the middle, should be at mid-thigh and both ends are anchored at equal height. For a hammock chair, the ideal installation should allow us to sit in the same way as on a chair, with the thighs and legs forming a 90-degree angle. With your hammock purchase, you will receive a leaflet with technical specifications and installation instructions.<\/p>\n\t\t\t Can we sleep in a hammock?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Absolutely! Remember that originally, the hammock was made to serve as a bed. Even today, many people opt to trade in their bed for a hammock.\u00a0 It is a misconception that a hammock can lead to back aches or other discomfort; quite to the contrary, many people use them as a form of therapy. The trick to achieve this is to lie diagonally and not horizontally on the hammock. This way you will have a straight and ergonomic posture and your weight will be well distributed without fearing that the hammock will close on you. Hammocks without wooden bars are better for this purpose.<\/p>\n\t\t\tHow much room do I need to accommodate my hammock?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

For a 1-seater hammock, allow at least 2.75 m (9 feet) between the two anchor points. A distance of 3.65 m (12 feet) and more will be ideal for intermediate hammocks or 2 seaters. The height of the loops varies from 1.22 to 1.83 m (4 to 6 feet). It is important that both anchor points are at the same height. In a small place, you can opt for a hammock chair. A minimum height of 1.82 m (6 feet) is required. It goes without saying that if the distance or the height are greater than the size of the hammock, one can use an extension.<\/p>\n\t\t\tCan I install my hammock between two trees?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

For sure! For this you must ensure that the trees are mature enough. If you have reservations about fixing hooks in the trees, you can use a strap extension or solid rope of sufficient length. For more comfort, it is recommended to fix the loops of the hammock at the same height.<\/p>\n\t\t\tCan I wash my hammock?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Yes, woven hammocks can be washed by hand or machine. Use a mild detergent without bleach and cold water. For machine washing, it is important to remove the loop lugs, tie the arms of the hammock with twine to prevent them from intertwining, and put it in a wash bag. Wash it separately and hang to dry.<\/p>\n

As for hammocks in net, rope or integrated sticks, hand washing is the best solution. If your hammock is not too dirty, shaking the hammock well and wiping with a damp cloth over it will suffice.<\/p>\n\t\t\tDo you have several sizes of hammocks?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Yes, at La Maison du Hamac, there are single seaters, double seaters, even family sized!<\/p>\n

– How do we stretch in a hammock? Always sit in the hammock and then put your feet on it. We diagonally lie down, so the hammock stays open and our body is straight while distributing the weight evenly.<\/p>\n\t\t\tHow do we stretch in a hammock?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Always sit in the hammock and then put your feet on it. We diagonally lie down, so the hammock stays open and our body is straight while distributing the weight evenly.<\/p>\n\t\t\tWhat can not be done with a hammock?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

One should not jump, stand or kneel in a hammock.<\/p>\n\t\t\tWhat is the lifespan of a hammock?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

This depends on the type and frequency of use as well as the means of installation, maintenance and storage. As\u00a0 rule of thumb , if properly maintained, our hammocks have a lifespan of up to 10 years. Some of our customers have even managed to keep their hammock even longer!<\/p>\n\t\t\tWhat is the life span of your hammock stands?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

\u00a0Our stands can last from 10 to 20 years without much maintenance. Metal frames require less maintenance than wooden ones.<\/p>\n\t\t\tWhat kind of paint is applied to your metal hammock frames?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

\u00a0The paint is an enamel powder (electrostatic) baked at high temperature. This procedure guarantees the weather resistance, aesthetics and service life of the substrate.<\/p>\n\t

ABOUT YOUR ORDERS<\/h4>\n\t\t\tHow can I order your products?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

You can make your purchases directly in store or place your orders online:<\/p>\n

On the Internet: www.maisonduhamac.com<\/p>\n

By email: sales@maisonduhamac.com<\/p>\n

By phone: (514) 982-9440<\/p>\n

By fax: (514) 904-2452<\/p>\n

By mail: La Maison du Hamac<\/p>\n2328, Ontario Street East
\nMontreal, Quebec H2X 3K8\n\t\t\tAnd if I have questions before finalising my order?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

At La Maison du Hamac, we are aware that the purchase of a hammock is not taken lightly. We are not just hammock resellers but hammock enthusiasts! It will be our pleasure to offer you our expertise and advise you. Do not hesitate to contact us for any question relating to your order. We will try to respond as soon as possible.<\/p>\n\t\t\tHow can I pay for my order?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

You can pay by credit card or PayPal. La Maison du Hamac uses a highly secure, flexible and easy-to-use platform for making payments online. It is also possible to send us a bank draft or money order. In-store purchases can be paid by credit card, Interac or cash.<\/p>\n\t\t\tCan I buy gift certificates?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Yes of course! You can choose the desired amount. The certificates do not expire.\u00a0 Additionally, we can send the certificate to the address of your choice.<\/p>\n\t\t\tCan I order and pick up my order later?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Yes. When placing your order, you can stipulate that it is for pick up. It is also possible to have someone else come to pick up your order; simply provide the order details to the specified person and Bob’s your uncle!<\/p>\n\t\t\t Can I order and deliver to someone else?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Absolutely, our order form offers you this possibility by providing you with the necessary fields to enter the address of the shipping address.<\/p>\n\t\t\tHow can I be sure my order has been received?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Once your order placed, you will immediately receive a confirmation that will give you all the details of your order and you will be able to that all is as you wanted.<\/p>\n\t\t\tCan I cancel an order? <\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

You can cancel your order at any time before the payment step. If, however, you decide to cancel your order once payment is made, you should notify us as soon as possible and before sending your order. We will then cancel your order and refund the amount paid.<\/p>\n\t\t\tOnce my order has been received, can I request an exchange or refund? <\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

We do our best to make your shopping experience at La Maison du Hamac a very satisfying one. To do this, we take care to give you all the information needed to help you in your choice of hammock. If, however, you wish to exchange an item or request a refund, you will have 14 days from the date of purchase to proceed. For more details, visit the Terms and Conditions section.<\/p>\n\t\t\tHow can I reach you if I need help?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

La Maison du Hamac puts a lot of effort into customer service. Do not hesitate to contact us for your questions \/ comments, request for quotation or order. We will be pleased to answer you as soon as possible.<\/p>\nGeneral information :
\ninfo@maisonduhamac.com<\/a>\nto request a quote or for questions related to your order:
\nventes@maisonduhamac.com<\/a>\nCustomer service, after-sales service:
\nservice@maisonduhamac.com<\/a>\n\t

ABOUT DELIVERY<\/h4>\n\t\t\tWhat are the shipping costs?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

All orders of $ 50 or more to Ontario Quebec are eligible for free shipping. Shipping costs for any other destination are calculated based on the weight and volume of the order and the geographical location. If you do not find the shipping rate for your destination, contact us for details. We will ship your order after your acceptance of the shipping rates.<\/p>\n\t\t\tIs there a handling fee?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

No. The House of the hammock does not require any handling and packing fees.<\/p>\n\t\t\t Which delivery method do you use?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

La Maison du Hamac\u00a0 has agreements with various carriers and has a very efficient, safe and flexible delivery system. We can deliver your order to the address of your choice according to the delivery method that best suits the geographic location of the destination.<\/p>\n\t\t\tCan I trace the delivery of my order?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Yes. All orders are trackable. When your order is shipped, we will send you a shipment confirmation with all the necessary information to track the delivery.<\/p>\n\t\t\t How long do I have to wait before receiving my order?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Delivery times may vary by region. They can be 2 or 3 days for Quebec, 3 or 7 days for other Canadian destinations and 7 to 10 days for shipments to the United States or Overseas. Exceptionally, we can deliver same-day delivery for certain regions in Quebec and the next day for those destined for Ontario and the Maritime Provinces. For details and conditions, we ask that you contact us when placing your order.<\/p>\n

La Maison du Hamac cannot be held responsible for a delay of delivery for a force majeure or a situation out of its control. In case of delay due to the unavailability of an item, we will contact you immediately. You would then have the choice to maintain your order or cancel it.<\/p>\n\t\t\tDo you offer an international delivery service?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Yes. Shipping costs are calculated based on the weight, volume and destination of the order. If you do not find the shipping rate for your destination country, contact us for details. We will ship your order after your acceptance of the shipping rates.<\/p>\n\t\t\t Do I have to pay taxes or customs fees?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

All items shipped to Canadian destinations are subject to the Canadian Goods and Services Tax (GST). In addition, provincial sales tax (PST) or harmonized sales tax (HST) for each province or territory may apply. No tax is charged on the purchase of gift certificates. Orders shipped outside Canada are not subject to GST or QST but may be subject to taxes and customs duties of the country of destination.<\/p>\n\t\t\tWhat if I do not receive my order?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

This is a scenario that nobody likes and which is very rare. But in the case of an unfortunate exception to the norm, there is good news! Your orders are covered by a warranty against loss and damage. La Maison du Hamac only does business with reputable and trusted carriers. In addition, each shipment or delivery is trackable. Should it happen that all or part of your order\u00a0 does has not arrive at your destination (after, of course, a reasonable period of time necessary for the delivery), you must notify us as soon as possible. We will do the necessary follow with replacement at our expense.<\/p>\n\t

ABOUT ONLINE SECURITY<\/h4>\n\t\t\t Is the information of my payment method protected?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Yes, when you pay for your order, you will automatically be directed to La Maison du Hamac’s ultra-secure payment platform.<\/p>\n

No matter where you shop and how you pay, rest assured; la Maison du Hamac is committed to keeping your information secure and strictly confidential.<\/p>\n\t\t\tIs my personal information protected?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Absolutely. During the transfer to our server, they are encrypted electronically. In addition La Maison du Hamac undertakes not to divulge any information obtained through its website. The La Maison du Hamac server is secure with the Secured Socket Layers (SSL) information sharing protocol from GEOTRUST. The security protocol works with two electronic keys: a public key that encodes the information you send and a private key that allows our server to decrypt the information received. In the absence of one of these keys, the system will not work. These keys are related only to the time you are using the system and do not lead to the storage of any of your personal payment details. Your personal information is thus secure!<\/p>\n\n","protected":false},"excerpt":{"rendered":"

Below you will find answers to the most frequently asked questions about our products and services. If you can not find the answer to your questions, do not hesitate to contact us. We will be pleased to answer you as soon as possible. ABOUT OUR PRODUCTS Where do your products come from? Expand Our hammocks […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14178","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maisonduhamac.com\/en\/wp-json\/wp\/v2\/pages\/14178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maisonduhamac.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maisonduhamac.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maisonduhamac.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/maisonduhamac.com\/en\/wp-json\/wp\/v2\/comments?post=14178"}],"version-history":[{"count":0,"href":"https:\/\/maisonduhamac.com\/en\/wp-json\/wp\/v2\/pages\/14178\/revisions"}],"wp:attachment":[{"href":"https:\/\/maisonduhamac.com\/en\/wp-json\/wp\/v2\/media?parent=14178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}